Port number to o2

[mixthecoffee]

Hi, I ported my old number when I first signed up, provided my PAC number. I have my new o2 Sim card, Nothing anywhere shows my number is porting or in progress!  When I call to request keep old number then prompted with "thanks for calling o2, good-bye". I've already been charged and not even using the service and my old service ends tonight.

I can't start using my sim card with a new number I want to keep my old one, How do I resolve this matter?

[MI5]

@mixthecoffee 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 

Try this method:
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

Or resubmit the form from here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[mixthecoffee]

Did that got the same response.

[MI5]

@mixthecoffee 

As said, 8.00am is the best time to call but meanwhile, submit the form again.

[mixthecoffee]

Yes, I've resubmitted the form. I had to reissue the PAC code which also expires today.

Should I expect a text message from either party to confirm the number is transferring?

[MI5]

@mixthecoffee 

O2 will text you to the number you are keeping when they process your request, however, this may not be until tomorrow as ports don't happen over the weekend.