Poor advice, wasted time and money.

[Anonymous]

On Friday I went to the local o2 shop with a view of changing my old Pay as you Go Nokia phone for a new mobile, I chose the Samsung Galaxy III mini. I liked the size of the phone and the features however, the main use of the phone for me would be for texting, which I found the keyboard on the Galaxy rather small. The o2 advisor told me that I had 14 days to decide weather I was happy with the phone - and I quote "if you are not happy with it you can bring it back within 14 days and choose another, not like it used to be when you had to continue paying for a mobile you couldn't use". I took the mobile and signed up for the £13. on a 24 month contract. However,  I tried all weekend with texting and using the phone but couldn't text properly it took far too long, the keys were very small and the general response was rather slow, very frustrating and I wasted a lot of time in, the end I gave up. On Monday I decided to take the phone back to the shop. The salesman was sypathetic and showed me other phones that had a larger keyboard. This time I chose a Sony Experia which suited me better although it is much larger. I would have to pay £20 upfront and then £12 per month, so far so good. The the salesman started cancelling my original agreement and setting up the new credit agreement for the Sony phone only to find that Experian had denied my application - although they had agreed to give me one 2 days ago! I did not want the Samsung phone so I was left with my old Nokia with no Sim card. I had to pay £10 to activate my old phone. To say I am annoyed is an understatement. I am told I can try again in 30 days. It seems if I had chosen another Samsung I may have been accepted, but choosing the Sony put the lid on my new phone experience. So I am £10 short and still have my battered old phone.  Not Happy At All. Please advise your advisors that the advise given to your unwitting customers is worth stuff all.

[MI5]

Yup, as I said above - Maybe our local store is one of the "good" ones

[jonsie]

In an ideal world.....:smileywink:

[Anonymous]

I didn't want a big phone with all the whistles and bells, just a neat phone that does the texting job and a low cost contract. I'm a homeowner and a pensioner, I don't have a credit card and I don't owe anyone anything. It may be as you say that I was refused because there have been two credit applications made in a short time - although I can't see how that would affect my credit points. If it takes a week to clear between the applications, surely the 14 day return or exchange rule should have been explained in more detail.  On leaving the o2 store I was given a stock printed letter saying that they were sorry my credit application failed, which confirmed to me that I'm not the only sucker in the bunch. I've now written to Experia and politely told them to keep their credit, I was considering addressing a copy of it to the Daily Mail consumer column.