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Pixel 6 pro Bose headphones

rickit
Level 2: Apprentice
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Has anyone successfully submitted a claim? All my required documents I submit keep being told not is missing some information. When I look at required documents as per Google promotion, I have never received any of them from O2?

 

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anticpated
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You will need to contact O2 support and ask them to generate a proof of purchase letter. That includes your original purchase date and account details. Since I upgraded online and received no printed paperwork I had to do the same.

 

They will send you a PDF file which can be attached as documented evidence for your claim. Although it was for Samsung buds pro not Bose headphones in my case.

 

I hope that helps.

Samsung Galaxy S10, Samsung Galaxy S21 Ultra

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Bambino
Level 78: King of Kings
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@rickit 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Thanks

I DO NOT WORK FOR O2



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anticpated
Level 30: Meditator
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Registered:

You will need to contact O2 support and ask them to generate a proof of purchase letter. That includes your original purchase date and account details. Since I upgraded online and received no printed paperwork I had to do the same.

 

They will send you a PDF file which can be attached as documented evidence for your claim. Although it was for Samsung buds pro not Bose headphones in my case.

 

I hope that helps.

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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RossPixel2021
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Hi, 

I having same problem - did this work for you?

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Duckcm18
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I managed to submit my claim using screen shots of the email confirmation from o2 with a description of the device on and the order number, as well as the IMEI

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