on 04-06-2020 08:03
04-06-2020 08:06 - edited 04-06-2020 08:08
04-06-2020 08:06 - edited 04-06-2020 08:08
Check your network status https://status.o2.co.uk/
Guide: How can I sort out my network issues?
Veritas Numquam Perit
on 04-06-2020 08:07
Check for local issues here O2 Service Status
Your sim may also be faulty. Try it in another phone to check.
If you need a new sim, you'll need to call customer service Guide: Coronavirus Community Help and Support
The best number to call on appears to be 0800 587 4005
on 08-06-2020 13:52
on 08-06-2020 13:52
Hey @Rosiemay18 did you manage to get this sorted or are you still having trouble?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?