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Phone

barryperrin
Level 1: Joiner
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on ‎31-05-2020 18:47

on ‎31-05-2020 18:47

My mobile has been stolen if i upgrade can i get a new device aswell
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Cleoriff
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on ‎31-05-2020 18:57

on ‎31-05-2020 18:57

Hi @barryperrin 

Please report it via this route

Guide: Lost or Stolen O2 Device? - How to Report it 

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MI5
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on ‎01-06-2020 07:22

on ‎01-06-2020 07:22

@barryperrin 

You can upgrade and get a new device once you have reported the loss, but you will have to pay off the old device plan.

If you have insurance, you can use the payout to clear your device plan first. 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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