on 30-12-2016 20:14
Hi, O2 says I've used up my 500MB allowance for my billing period (from 2nd to 2nd of each month) whereas my phone says I've used 306MB from the 2nd December. I'd understand a few % difference but this is over 60% more. How can this be? Has anyone experienced similar? Could they measure what they send and my phone measure what it receives? It wouldn't seem very fair to me then.
on 30-12-2016 20:19
on 30-12-2016 20:19
Have you looked at the reading in your myo2? You should receive a text when you have used 80% of your data allowance. Then another when you have used all of it.
on 30-12-2016 20:20
on 30-12-2016 20:25
on 30-12-2016 20:25
Hi, It's a CAT S30 (Android). I've got the 80% sms today at 18:13 and the "used up all" message at 19:38. Which is funny as the phone was 2 metre from the wifi router, logged in the wifi network during this entire time. 🙂 I've checked in myO2 but it's not very informative apart that the allowance is gone.
on 30-12-2016 20:39
on 30-12-2016 20:39
on 30-12-2016 20:41
It usually updates around midnight the statistics
on 30-12-2016 21:12
on 30-12-2016 21:12
Thanks everyone, I discussed in the Live chat and learned that yesterday early morning the counter at O2 showed 337MB. I guess I'll see what the phone's counter does in a day or two, maybe it'll have a sharp jump up to 500.
on 30-12-2016 21:41
on 30-12-2016 21:45
on 30-12-2016 21:45
on 31-12-2016 15:17
on 31-12-2016 15:17
I dropped in an O2 store today and was told that a faulty SIM can do tricks like that. Apparently the phone itself measures traffic on a SIM card and then submits the data to O2. It's curious how this data can differ from what the phone is actually telling me but this seems to have been my case. Anyway, I now have a new SIM and will also turn off mobile data near wifi; these should solve it.