Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling my Contract

Hi,Does anyone have an email address I can use to cancel my contract. I won't be needing my UK contract as I am currently overseas and it is up in May. So an email address would be ideal, but cannot find one on the site, and live chat no good where I...

Resolved! 0913 6662005 - I never made this call!!

I've been charged £2 for a 9 second call I didn't make. Looking on line others who play the game "Draw Free" have also been affected.How do I go about stopping this happening again and getting refunded?

Signal is getting worse

I've noticed over the last few months the signal has decreased. It's ok in the middle of urban areas where 4G is acheivable but at my place of work and at home where I used to get 3G I drift in and out of 2G and no signal at all. This did not used to...

Resolved! Unlocking a phone

Can anyone tell me why O2 charge £15 to unlock a phone, when I have been loyal to this network for 20 years and am only leaving because their charges are now far in excess of other providers? I'm told there is no e-mail facilities to contact customer...

I took out a contract for my ex-partner...

So, I was stupid and took out a contract for my (at the time) long-term partner. He has now moved out and seems to be using his phone to gamble and stuff online using o2 payments or whatever it's called. Is there a way I can transfer the contract to ...

O2 Simplicity Plans

I see that all the simplicity plans have gone up by at least 50p, but they are all now 4G ready - so you can get 4G (albeit only 100mb of it) for £8.50.

Resolved! Why can't I use my American VISA card to pay my bill??

Seriously though, why am I not able to use my American VISA card to pay my bill?? VISA cards are accepted world wide, yet O2 seems to be in the stone ages and won't let my payment process?? Please tell me there is a way around this?!

my tariff

Is there any better bundles on £10 a month pay as you go ? As i only get 100 mins n 1000 text deal ??

Resolved! 02 Refresh Upgrade!

I have a blackberry 8520 on simplicity 100 month contract with bolt-ons and i have just upgraded my phone using the refresh option via the website to a samsung galaxy s4 that is ment to be delivered some time tomorow. I have noticed that all the info...

Resolved! Lost Phone Abroad

Hi, I lost my iPhone 4S in Spain on Monday. The phone lines are currently closed, is there any way I can cancel my lost sim and get a new one sent to me now? I put the phone into lost mode but I'd like to get this done ASAP. Thanks

O2

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