Contract expiring questions

[paulbacon]

Hi

My contract is due to expire at the end of the month, and just a couple of questions regarding my options. Im not looking to upgrade straight away (i will eventually just not as soon as my contract expires) so:

1) Im currently on a Refresh contract and pay £15 Device Plan and £9.80 Airtime Bill. Once my contract expires, will the £15 Device Plan Direct Debit automatically drop off my bill, so im just paying the Airtime?

2) I have the 50% Friends and Family Discount, will this continue to be applied to my Airtime Bill even though the contract has expired?

Thanks in advance

[Cleoriff · Accepted solution]

Hi @paulbacon Much of what you need yo know is here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

Once your contract expires you just cancel the airtime and are free to walk away. More here

http://www.o2.co.uk/help/account-and-billing/leaving-o2

Edited to add FAQ's about O2 Open here https://o2open.co.uk/O2Open/servlets/ShowFAQ

[paulbacon]

Thanks for that. I dont actually want to leave o2 tho, just continue as is until i decide to upgrade with o2 in the future

Also regarding o2 open (which i assume is the same as friends and family) it says:

"O2 Open gives customers 25% off airtime plans with 3GB or above data and 15% off airtime plans below 3GB. This is across all Refresh 24 month Pay Monthly voice and Mobile Broadband tariffs."

On my current contract its 50% off my Airtime plan, so has this changed now to 25%?

[Bambino]

@paulbacon  You'd be best advised to take a look at the links provided, and also speak to customer service to discuss your options. http://www.o2.co.uk/contactus

[MI5]

Hi Paul.
Your F&F discount carries on at full rate.
This was the same as mine and the device plan finished 2 years ago. My airtime is still running with 50% discount and will do until you change it.
Note, if you upgrade you will need a new discount code as yours won't carry over.

[paulbacon]

Thanks for the information people

[Cleoriff]

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@paulbacon wrote:

Thanks for the information people

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No problem @paulbacon.

[MI5]

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@paulbacon wrote:

Thanks for the information people

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As always, we aim to please 

[paulbacon]

Just to add to this, been looking at phones to upgrade to and will stick with a Galaxy phone as always had these. Seeing as the S8 will most likely come out early 2017 as Samsung seem to release their new Galaxy phones around March/April, would a price drop of the S7 by likely around this time too? If so would wait until then to upgrade to the S7

[MI5]

It's a logical assumption but no one can say for certain.