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Phone repaired but the sim wasn't returned.

Anfieldrat
Level 1: Joiner
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I had my phone repaired by o2 but when they returned the phone to me they didn't return my sim to me. How can I get a new sim but keep my existing number.
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Cleoriff
Level 94: Supreme
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Hi @Anfieldrat

Quickest way is to pop instore and get one after explaining the circumstances. You will need ID and proof of ownership.

You could also call customer services, though you would need to wait for the sim to arrive. https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
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Registered:

Hi @Anfieldrat

Quickest way is to pop instore and get one after explaining the circumstances. You will need ID and proof of ownership.

You could also call customer services, though you would need to wait for the sim to arrive. https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
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MI5
Level 94: Supreme
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Call customer service or pop in store but you should have removed it first
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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The store can't supply a replacement sim and will put you on to customer service.

Call them and report the sim lost as it needs to be blocked.

They will post you a replacement with your number already on but once received you need to call again to get the block on your account removed.

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