Phone randomly barred for some reason

[ay0ub24]

Hi there,

For some reason I have recieved a text the other day saying that my phone has been barred until I pay my recent charges of around £300. Which is perfectly fine in my case as I've never missed my payment on my contract.

However they are now demanding full payment way before my contract and thankfully customer services removed the bars for the time being but said it could be reapplied automatically. 

Why have I been barred firstly and secondly why am I being forced to make a payment immediatly instead of my usual time on the 21st by direct debit? 

Regarding this I have made a payment of £100 to the account and previously last month I accidently made an over payment which left me with a positive balance of £33, so in total around £133 was made to this day.

I told o2 several times that I will honour my payment plan that I proposed that was £120 this week and the rest by direct debit but why is that not allowed and being told that I must make the full payment straight away? 

I would never borrow money in which I can't afford to pay back and I think it's just outrages that I wake up to my phone barred a couple of days ago for no reason what so ever and I've not fallen behind on the debt and that my payment was not due until the 21st of this month which is nearly 2 weeks. 

I just dont understand this and needed some assistance

[Bambino · Accepted solution]

@ay0ub24 This is a customer to customer forum. No one here has access to anyone else's account, and no one is able to give you any assistance here.

You need to persevere with speaking to customer service: https://www.o2.co.uk/contactus

If you are not getting the answers you need through customer service you can lodge a complaint: https://www.o2.co.uk/how-to-complain

We also suggest you use the Resolver service. Many people have had good results with them: https://www.resolver.co.uk/freeadvice/companies/o2-complaints/services?odm=300_1_1&utm_source=O2&utm...

[Anonymous]

If the payment is due then best to pay it straight away in full to avoid being disconnected from the network

[jonsie]

---

@Anonymouswrote:
If the payment is due then best to pay it straight away in full to avoid being disconnected from the network

---

But the payment should not be due in full if a payment has never been missed. 

Make the complaint @ay0ub24

[MI5]

This issue crops up from time to time on here and is totally confusing.
O2 say it is fraud prevention to protect the customer but in reality, it just implies they don't trust you to pay.

[ay0ub24]

By the time the bill came I was already in negitive balance so I already had funds there to cover some of it, I have made an additional payment this week and next week I'll pay another 100 and then the rest from the direct debit as normal. 

[ay0ub24]

---

@MI5wrote:
This issue crops up from time to time on here and is totally confusing.
O2 say it is fraud prevention to protect the customer but in reality, it just implies they don't trust you to pay.

---

But I've had balances like this before and I paid just fine and a couple of times it has been well over 150 and always paid them on time. Been with O2 for nearly 8 years lol so I just don't understand how they can't trust me 

[jonsie]

Is this a business contract or are you overseas at all? 

[ay0ub24]

Nah just a normal contract in Scotland

[jonsie]

Very mysterious. See what they say when you make the complaint.