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Level 1: Joiner
Posts: 19
Registered: ‎07-08-2014

Re: Phone randomly barred for some reason

See this is what I don't understand. All my payments the past two years have been made on time. From what i gathered on the phone is that they say I've been spending more than normal. Which I did in turn ask if that was okay before it was used and they said that was fine.

So I don't know why they would suspect 'unusual activity' on my behalf as I've asked permission before I spent if that was okay and I was told it was.

What's confusing me is how they are referring to this and looks to me they are saying I haven't done this before but shown on my previous bills I have done this many time in the past couple of years and paid it back full when it came in through my direct debit.
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Posts: 87,996
Topics: 738
Registered: ‎14-01-2013

Re: Phone randomly barred for some reason

[ Edited ]

It does look as if O2 have their own opinions on what has happened and unless @ay0ub24 has anything in writing to confirm his/her actions I doubt they will get anywhere.

Nothing more to be said really as none of us on here have any access to the ops account so it's all guesswork on our part...

Edited for spelling!

*The Game Is On*

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Level 1: Joiner
Posts: 19
Registered: ‎07-08-2014

Re: Phone randomly barred for some reason

[ Edited ]

Screenshot_20180403-032208_My O2.jpgI do have a screenshot of the add on bolt on which was agreed by o2 which increased my limit.
This allowed me to go over my normal limit for a period of 1 month as agreed with o2. If I had a way to upload the screenshot I would post it here for yous to see.

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Posts: 101,958
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Phone randomly barred for some reason

The bolt on is there, plain as day!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 87,996
Topics: 738
Registered: ‎14-01-2013

Re: Phone randomly barred for some reason

You found a way of uploading it @ay0ub24. Good...

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Level 1: Joiner
Posts: 19
Registered: ‎07-08-2014

Re: Phone randomly barred for some reason

So I believe that should be suffient evidence to support my claim. If they had a problem with it then they wouldn't have given me that extra credit limit increase.
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Posts: 101,958
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Phone randomly barred for some reason

I agree......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,285
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Phone randomly barred for some reason

As I said in my first post, it's very strange. To me, it would seem that they are worried about what you are using the extra credit for. They need to be more specific or you could find the phone blocked at any time in the future. 

For whatever reason, someone at O2 in accounts or the fraud department is concerned. I would write and ask them for their exact concerns then you can put them straight.

I hope you can get to the bottom of this because their reply to you is far to vague. Keep us updated please.

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Level 1: Joiner
Posts: 19
Registered: ‎07-08-2014

Re: Phone randomly barred for some reason

I've decided to send this further due to the fact of myself explaining myself all I got was the exact same reply. So I'm uploading everything.
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Posts: 101,958
Topics: 550
Solutions: 12,994
Registered: ‎04-04-2012

Re: Phone randomly barred for some reason

Do keep us updated please.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)