Can’t login to my account

[Maimuna]

I’ve been with O2 ever since they transferred my virgin media account to O2. I created an account with them around that time and even have a monthly contract with O2. I’ve had no problems with getting into my account until I was randomly logged out one day. I tried putting in my details in the app but for some reason it’s giving me the same notification of “your account may not be available to you yet and you may need to wait 48 hours”? But I’m not a new account user. I still waited 48 hours but it’s still the same. So I tried logging into the O2 website with the same details, it lets me login but apparently I have no services with O2?? Even though I’ve been receiving text messages from O2 about my monthly payments. 

[MI5]

@Maimuna 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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