Solved: Re: Phone insurance

Jo1969 · ‎19-04-2018

Hi,sadly i dropped my beloved phone,screen has broken & cracked the phone too,anyone know how to contact the o2 insurance service & hiw much excess i have to pay...its an iphone 6s plus thank you

MI5 · ‎19-04-2018

You need to call customer service http://www.o2.co.uk/contactus to claim.
Your excess depends on your policy but customer service will give you all the details @Jo1969

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎19-04-2018

You need to call customer service http://www.o2.co.uk/contactus to claim.
Your excess depends on your policy but customer service will give you all the details @Jo1969

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎20-04-2018

Hi @Jo1969, and welcome to the forum! As @MI5 suggested this is something Customer Service will be able to help further with. Do let us know how you're getting on with your replacement

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