Phone data usage being counted as tethered data

[andynormancx]

My SIM/account is behaving as if I don’t have unlimited data (I have an old account with unlimited data, with a 750MB/day tethering allowance). I get warning texts when I come close to using 750MB of data in a day and then can’t use data after 750MB.

It is almost as if all my data usage on my phone is being treated as tethered data usage. This isn’t a recent thing, it has been happening since at least mid 2021 (maybe much earlier).

Has anyone else had this issue ?

(I'm trying to get O2 to look at it, but having trouble getting to talk to anyone about it)

[gmarkj]

Is there a data limit set on your phone @andynormancx as it sounds like the phone is switching off data once you hit 750Mb?

[andynormancx]

iOS doesn't have a data limiting mechanism (or at least not one with any sort of hard limit, it does have a "low data" mode).

The limitation is definitely coming from O2. I get the "you've used 80% of your data" SMS from them (though confusingly the message says "80% of your monthly limit" not "80% of your daily limit".

[MI5 · Accepted solution]

@andynormancx 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[andynormancx]

As opposed to contacting them on their own live chat ? (where so far I get "The team you need to speak to are busy, sorry.")

[MI5]

@andynormancx 

Yes, you get a real person and can converse in your own time without having to sit and wait online constantly.