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Phone data usage being counted as tethered data

andynormancx
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My SIM/account is behaving as if I don’t have unlimited data (I have an old account with unlimited data, with a 750MB/day tethering allowance). I get warning texts when I come close to using 750MB of data in a day and then can’t use data after 750MB.

 

It is almost as if all my data usage on my phone is being treated as tethered data usage. This isn’t a recent thing, it has been happening since at least mid 2021 (maybe much earlier).

 

Has anyone else had this issue ?

 

(I'm trying to get O2 to look at it, but having trouble getting to talk to anyone about it)

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MI5
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@andynormancx 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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gmarkj
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Is there a data limit set on your phone @andynormancx as it sounds like the phone is switching off data once you hit 750Mb?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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andynormancx
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iOS doesn't have a data limiting mechanism (or at least not one with any sort of hard limit, it does have a "low data" mode).

 

The limitation is definitely coming from O2. I get the "you've used 80% of your data" SMS from them (though confusingly the message says "80% of your monthly limit" not "80% of your daily limit".

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MI5
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@andynormancx 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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andynormancx
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As opposed to contacting them on their own live chat ? (where so far I get "The team you need to speak to are busy, sorry.")

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MI5
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@andynormancx 

Yes, you get a real person and can converse in your own time without having to sit and wait online constantly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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