Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I can't make or receive any calls

Hello, I have not been able to make or receive any calls today ( text is fine). I have unlimited minutes and texts, I am not sure why this is ?

Resolved! Transfer to my original phone number

I was told on Friday that my number would be transferred by Monday afternoon The number is xxxxxxxxxxx to xxxxxxxxxxxI have had this number all the time I been with Virgin mobile I am 80years old and I rely on my phone If not done soon I will cancel ...

Resolved! How to release my daughter from my contract

I took out a family linked contract 4 yrs ago but I can't seem to unlink my daughter so she can still keep her number under her own contract. We never received any of the loyalty offers that we were sold in this contract.

Resolved! Can you advise me how long till my next upgrade

Phone upgrade due

Resolved! Trying to pay my bill

hello im trying to pay my bill but can’t access the online services so I’m trying to call o2 but it won’t go through please help I need to pay my bill

Resolved! Phone Stolen

phone has been stolen - still got 2 years left, i cant afford to pay for a new phone outright. is it possible to cancel the airtime bill but continue with the device plan for 2 years and then on top of this take out another monthly contract and insur...

Resolved! International bolt on

I am back from a holiday where I ran up a big bill , do I now remove this bolt on and revert to the euro zone bolt on or do I leave it , and does it cover Europe ??

Resolved! Iphone 13 pro max

I want to get iphone 13 pro max

Resolved! Galaxy watch

I have a Samsung Galaxy S21 phone and I'm wanting to purchase a Galaxy watch4.. However, when I go to check out it asks me if I want to keep my number or get a new one. When I choose my number it wants me to pay £500+.. Is there a way to get the watc...

Resolved! Split port issue

Hi, I took out a new o2 contract on 20th Jan 22. I requested my PAC from iD Mobile and the port for some reason was scheduled to take place on 31st Jan. On the day, I lost service and rebooted several times as instructed. Since then, I can make and r...

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