Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Calls barred

A couple months ago, are bill went huge due 2 a family problem, the 265£ debt has been paid , and its 2 weeks into my new billing period, yet it says calls barred still from my device what do I have 2 do?

Resolved! Cancel order

Hi I would like to cancel my order as I don’t need it anymore I rang earlier on today and they said I will get an email in an hour to say if it’s been cancelled but I have not received an email

Resolved! Amazon music

I have been charged for Amazon music the last two weeks which I didn’t even realise I was signed up to and don’t use

Resolved! Add another contract

How can I add another contract to my account please

Getting a new phone

Hey I am looking to buy a new phone with a contact but my credit score is low is there anyway I can still buy the phone please

Resolved! No service and can’t access o2 app

So today I have woken up to no service. I’ve tried turning my phone off multiple times. I also can’t access my o2 app, when I try to log in I get a pop up message that says it’s not available to me yet, and if I’m new it could up to 48 hours and if i...

Resolved! When will my extra data allowance with Volt be addedd to my

When

Resolved! Trade

How can I trade my old phone?

Resolved! Under review for over 72 hours

I ordered a new monthly contract with an iphone 13 pro 3 days ago. O2 were quick to take my £30 upfront payment but then said it was under review and would take up to 24 hours. It's been over 72. I've called customer service 4 times. 3 of the agents ...

Resolved! paying for a phone I don't have

Paying for a phone I don't have, first bill is due on the 30th of December. Can anyone help?

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