Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! telephone number change

I had just changed the service plan from pay as you go to monthly pay ,and asked them to kept my old telephone number , but O2 informed me said the new sim card is on its way and give me a new telephone number, what can I do ?

Resolved! Hi I am trying to get the 20% discount added to my 2 nd number ..no options that I can see to do thi

I am trying to get the discount to my 2 nd number as promised can you help please

Resolved! Premium number

I can no longer reply to premium numbers by text

Resolved! Waiting for a unlocking number

So I know my contracts finished so I can leave o2Got another network sim but my phone says its locked with the new simAsked for the unlocking number since last weekGone through multiple ways and still jo joyThought it was meant to be easy

Resolved! Monthly Extras

Can you please me ,eat know how to cancel my monthly payment for Disney. I don’t use Disney and don’t want to be paying for something I don’t use

Resolved! O2 Travel

Why am I being charged each day for o2 travel when I’ve not made any calls or texts and my data is off? I’m currently in USA

Resolved! About my bill

Hello I'm sorry but I can't pay my bill till Thursday 27 but I would like to know if you keep me on till then and soon as the 27th come I will pay it it beacuse I've had covid and I've not been paid a lot of so I could only pay for my rent and I'm so...

Resolved! Sim

How long for sim to arrive. Placed order online today with my PAC code details but this expires on 26/01 and I’m panicking now that I won’t switch in time

Resolved! Unable to receive calls since joining O2

I have recently joined O2 from Virgin mobile (about a month). I requested a pac code from Virgin mobile which I received and passed it on to O2 to port over my number. Since the time of joining I was unaware I wasn't receiving calls as I did receive ...

Resolved! End of contract

Why are o2 trying to charge me the same amount that I currently pay per month for my phone plus data ect when my contract ends?My phone will be paid for, so surely I should just be paying sim only charges. They think I should pay £20.82 for 3gb, plus...

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