Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charged £2.50 for a 5-second call

Hi, I've been charged £2.50 for a 5-second call that I can't remember making.The number is 0019175971570. Does anyone know what this might be? Thanks!

Trouble unlocking Sony Xperia XZ2

Hi, O2 say that the XZ2 I bought from them isn't locked, the Virgin sim says it is. The Virgin sim works in another phone. I've requested 3 times 'unlatched' through O2 (once myself using the app + twice by calling O2 helpline). After it didn't work ...

Resolved! Cutoff but unable to cvall inhouse number?

Hey guys, I'm late paying my monthly, had some bad circumstances happen with work.Anyway, you cut my phones ability to call out then send me a text saying "call us on 2729" yet this is not possible in this circumstance.I'm having trouble trying to co...

Resolved! New 5g SIM card not working

Recently upgraded and received my new phone today. For some reason the SIM card isn’t working at all. I’ve turned the device off and inserted the SIM card into the tray multiple times and still no luck

Resolved! Refund

I was trying to get a pay monthly phone and they charged me 30£ but the application was not accepted? How do i get my deposit back? It s saying there that they won’t charge you anything until is accepted but they did

Resolved! New order

I have just placed an order (first contract), I signed all the contract and it said order can take up to 24 hours to be processed but I haven’t received no emails or anything to say my order has been placed. Delivery is meant to be tomorrow and paid ...

Resolved! Scam

Hi all.Just to let everybody know there's a scam going round from 2 people pretending to be from 02.They ring from a number located in Burnely under the number 01282570696 DO NOT ANSWERI MADE THE MISTAKE OF DOING SO

Resolved! No sim

I received my new device today ( galaxy 8+ tablet) although I've got a phone number and 1 GB, I didn't get a sim card with it

Resolved! Dongles

I have a caravan in north wales and want to know is it worth buying a dongle for wi fi has the reception is not very good

Resolved! "Sim 1 Not provisioned"

Just got an alert on my phone sayingSIM 1 not provisionedI cannot call for help...

O2

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