Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Is this the worst Customer service from any company....ever? - certainly feels like it

I'm not surprised to see the poor ratings. O2 is dreadful. I have 6 phones with O2 but now will seek to move all my business away...Its not easy though. Their customer service is a joke. The wait times are usually over 30 mins whenever I call. When y...

Resolved! Can’t send or receive text messages

I can’t send or receive text messages on my iPhone X tried the obvious turning it off and back in again but still won’t work

Resolved! 02 charges for my phone abroad

ChargesI am in the Dominican Republic, i have only used hotel wi Fi since 25th Jan. I have not made any calls or sent any E-mails on sms. I have only used whatts app. So why is my bill showing i have spent my monthly allowance plus add ons please exp...

Resolved! Wrong message about data been used

I have 160 GB of data. Yet I received msg saying 80% been used while I had 111 GB data left then. I ignored it, then had msg saying 100% data used, when I had 99 GB left. any advice!!! thank you in advance

Resolved! Payment

Hi I payed up my outstanding bill for my phone with a different card and o2 also received so I could upgrade my phone. When does it show on my bill as its a one off with the card and not the one I normally use.

Resolved! So O2 still charges roaming surcharge when I have a £10 spendcap

Even though I put in a £10 spend cap to stop the roaming surcharges, O2 just hit me with a £42 roaming surcharge

Resolved! Left O2 within 15 days, still O2 charged my monthly bill

Hi Within 1 week of joining O2, I placed a request to move to EE netwrok. O2 gave me theri PAC number also and now I am on my EE netwrok. Still O2 charged me monthly bill. I was told by O2 support person that if you ask fro PAC number and do not use ...

Resolved! Final Bill

Hi. I am awaiting my final bill. I am pretty sure I am in credit. I also have credit on my airtime which I was told would be refunded too. Because I am no longer with o2 I can’t get into the app but I can’t see the bill on o2 online. How do I see tha...

Resolved! Swapping to sim only.

Hi, I have two contracts with you at the moment. I’d like to swap to sim only for one of them. How do I do this please?

Resolved! I’m getting calls offering Half price offer for 12 months and they send me a code. Is this a scam

I’m getting calls offering Half price offer for 12 months and they send me a code. Is this a scam. I’m told to ring 202 to verify

O2

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