Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Recieving texts from a different number

Last week I received a text from a mate it came up on an unrecognied number (which began with 0 not +44) which I have never seen or used before. If I text on his usual number his replies come back on this unrecognised number and I can also text him o...

Resolved! Want to swap my order

I have placed an order for a Samsung s22 but want to change it to the s22 ultra how can I do this please

Resolved! How do I get my proof of purchase

I recently got the pixel 6 and need to claim the free pixel buds that come with it, but to do that I need proof of purchase, the 02 app is terrible, I can't call you and the online chat crashes when I try to use that. Please help

Resolved! Services Down

Good Afternoon, I am paying a monthly contract, and during the Storms of Arwen 25th - 29th November and Storm Malik and Corrie 29th - 31st January I had no Mobile Reception at all. Can I be compensated for this time, as I use my mobile for work and h...

Resolved! want to increase change tariff, but to start straight away

I want to upgrade my sim only contract, by increasing my data entitlement with immediate effect.Is this possible?

Resolved! New sim same number

If I order an upgrade do I get a new sim card when I want to keep the same number?

Resolved! Price Increase

I have received a text saying that my tariff will increase in line withe Feb RPI index 7.8%. How is this possible when: 1) February is not over and 2) The Government haven't released the RPI figures yet. Anyone know the answer?

Resolved! Bills and update

Hi,I am contacting you as I have been a customer of yours for several months and would like to get some information from you.My tariff plan is £24 GBP per month for 150GB for 12 months.I like you very much and since I was thinking of changing my phon...

Resolved! Trouble with employee discount

I moved to O2 on the 3rd of Feb been trying to add my work discount since then, when i took out the contract in store was not advised of the 6 month 100% airtime discount that was already in place. Couple of calls to call centers managed to get that ...

Resolved! Regarding my Tariff increase

Hi, I got the message and email saying that I am going to get tariff raise due to inflation. I Understand your concern about inflation. But i am on the fixed contract Since i am on with in the contract period i should not go out till that time and yo...

O2

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