Phone bill cost seems to be the same even after paying off device

[Anonymous13]

Hello,

I am looking to upgrade and I was looking at my phone bill to see whether its worth buying a new handset and keeping my sim or buying both a new sim and device.

However, on MyO2 I noticed that my phone bill total is the same (around £25) when I was paying for my device plan (£10) and now for the past year when I paid off my deivce and my device plan total is £0.

I realised that the £25 must be the airtime bill, but I don't see anywhere where the £10 device plan was added on.I dont believe £35 was coming out of my bank account. When I download the PDF version of my phone bill, the total amount is always around £25. I'm simply a bit confused about why I seem to be paying the same before and after paying off my device.

Any insight would be appreciated!

[Cleoriff · Accepted solution]

@Anonymous13 

Once your device was paid, you should have just been paying the airtime until you either cancelled your contract or upgraded.

Guide: How does O2 Refresh work? 

If you wish to query the amount paid, the only people who can tell you are O2.

All numbers in this guide. Guide: Coronavirus Community Help and Support 

[gmarkj]

Check some of your older bills (if you can) in the history - you should be able to go two years back to see what you were paying.
Who did you sign the contract through - was it o2 directly, or a 3rd party (like Carphone Warehouse, or buymobiles.net)?
The bill would only go down after completing the minimum term if you went directly to o2 - everyone else is a combined sum (so 1 payment covering both phone and airtime).

[MI5]

@Anonymous13 

You would of had 2 direct debits.

1 for the airtime and another for the device plan.

As the device plan is a separate credit agreement, they are always billed separately, so your airtime bill from O2 will always be the same.