Solved: Phone Upgrade / Sim

NicolaL · ‎13-05-2020

Hello, my current contract is due to finish. I went through the process of picking a new phone and a new tariff last night but couldn’t complete because it asked if I would need a new nano sim. I wasn’t sure if I keep the current sim in the phone and transfer that sim over or i will need a new sim because it is a change of tariff? Thanks

MI5 · ‎13-05-2020

@NicolaL

Keep using your old sim if it is already a Nano sim.

You only need to change if it's a different size.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-05-2020

@NicolaL

Keep using your old sim if it is already a Nano sim.

You only need to change if it's a different size.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

NicolaL · ‎13-05-2020

Yes I’m sure it is. Great thanks.

MI5 · ‎13-05-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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