Solved: pay off remaining contract and change to sim only

paddy192 · ‎13-05-2020

Hi

Can someone advise on how i pay the rest of my contract off {think i have a month left}and get a sim only card please

MI5 · ‎13-05-2020

@Cleoriff wrote:
@paddy192
You should see this in My O2

You will only see this now if currently on refresh.

It won't appear until your contract reaches it's minimum term if on a standard contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎13-05-2020

@paddy192

If you're already on refresh just go to the SIM only upgrade options in your MyO2.

If coming from a standard contract, you'll need to call customer service to upgrade Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-05-2020

@paddy192

You should see this in My O2

Veritas Numquam Perit

MI5 · ‎13-05-2020

@Cleoriff wrote:
@paddy192
You should see this in My O2

@paddy192

You will only see this now if currently on refresh.

It won't appear until your contract reaches it's minimum term if on a standard contract.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-05-2020

Yes, as I know only too well

Veritas Numquam Perit

MI5 · ‎13-05-2020

Yes, I remember telling you before you had customer service confirm it....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-05-2020

And that tariff ends in 16 hrs. Damn and blast.

Veritas Numquam Perit

MI5 · ‎13-05-2020

There will be other offers available.
Might even be better ones

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎13-05-2020

I hope so. He actually only wants 20GB so we will wait and see....

Veritas Numquam Perit

MI5 · ‎13-05-2020

£15 a month at a guess

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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