Phone Barring

[MH14]

How can I get through to o2 to unbar my phone. I’ve been trying to get through to O2 for 2 days now by phone call and all they do is keep me on hold for hours yes hours until I hang up.

[Bambino · Accepted solution]

@MH14 Only way to get through is to call: Guide: Coronavirus Community Help and Support

 Unfortunately, you have to lie these days in order to speak to customer service. O2 doesn't consider your call important because you're not buying anything, so you have to use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

[jonsie]

All numbers here.

You'll need to call O2.

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call