Payment

[Tamila]

Subject: Payment Confirmation and Account Review for Recent Phone Purchase

Dear O2 Customer Support,

I am writing regarding a recent payment of £84.53 for my phone. This amount was charged to my card on November 4th, but I have received a message suggesting that the payment may not have been recorded in your system.

Could you please review my account to confirm this transaction? I have a bank statement as proof of payment and can provide a screenshot if necessary.

Thank you for your assistance in resolving this matter.

[Bambino]

@Tamila This is not O2. This is a customer community.

You need to speak to the Payment Management Team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

[MI5]

@Tamila 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm