Payment

[Wolverine80]

Hi there, I know the details of my bill from 6th-6th of each month so i decided to pay my bill there and then. I do however have a direct debit set up for this. I checked online and it says that the money will still be coming out. Who do i take this up with.

[MI5]

@Wolverine80 

Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Wolverine80  you need to contact customer services Guide: How to find help & contact O2 

[SRV]

@Wolverine80 your payment day and billing day are different. Your bill will typicaly be taken by direct debit 14 days after your bill is produced which you can track through MyO2. It can sometimes take up to 24 hours to update to 'paid' status in MyO2 if you have paid early, and will likely still say your next payment is still due until this updates. 

Also, if you're on Refresh with seperate device and airtime payments, you will need to may sure you've paid both (which is done seperately, too) before it will update to 'paid' and stop the direct debit payment. 

Failing this, customer services are the people to talk to. Although they are experiencing extending waiting times you should get through eventually. 

Hope this helps. 

[Wolverine80]

It's the getting through that's the problem.

[Cleoriff]

@Wolverine80 

Some other numbers for you to try

 0800 977 7337,  0800 587 4005 and 0800 090 1808

You could also try Skype 0800 032 1402

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/td-p/1305104

[Wolverine80]

Hi there, 0800 587 4005 was the best number to get through.

[Cleoriff]

Excellent @Wolverine80 . Hope you are sorted now?

[Wolverine80]

Yes, thanks. Do u know if 02 are back to live chat?

[MI5]

@Wolverine80 

Yes but still limited and not fully back up and running.

It seems to pop up on the shop pages if you browse those.