Solved: Payment Problems!

Anonymous · ‎25-07-2016

Hi - first time on here - but dont know where else to go. I haven't been able to do web top ups for the last 6 months. 02 customer services told me they didnt know why but to use phone top up instead. Ridiculous but have been....until today. Wouldnt allow me to top up and customer services didnt know why but something to do with a 'business rule issue'?!?!?!?

I was told i had to go to a cash point or get vouchers to top up! REALLY?? Are we in the 1990's?! He couldnt help any further.

Can anyone help with this issue please?

Thanks.....just off to top up at a cash point.

Cleoriff · ‎25-07-2016

Also if you are having problems have a look at the guide on the knowledge base. You have to scroll down for PAYG http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Ways-to-pay-guidelines/ta-p/973036

Also @Toby if there are changes to the info included in this guide maybe they need editing?

Veritas Numquam Perit

View solution in original post

MI5 · ‎25-07-2016

Unfortunately we would direct you to CS for such issues.
As customers ourselves we can't access your account to see what the problem is.
I assume it is a UK card registered in your name to a UK address?

There are other sites you can use online too like this http://www.mobiletopup.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-07-2016

Most banking apps allow you to top up a mobile these days. I found it the easiest way to be honest.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎25-07-2016

Hi @Anonymous,

Welcome to the community! Feel free to send me a PM and we can have a chat about your issues and how best to solve them.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎25-07-2016

Thanks - didnt realise i could do that!

Anonymous · ‎25-07-2016

Thanks!

Cleoriff · ‎25-07-2016

Also if you are having problems have a look at the guide on the knowledge base. You have to scroll down for PAYG http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Ways-to-pay-guidelines/ta-p/973036

Also @Toby if there are changes to the info included in this guide maybe they need editing?

Veritas Numquam Perit

Toby · ‎26-07-2016

Hi @Cleoriff,

No changes as of yet to the guide that we need, but I'll chat to @Anonymous to see what is going on there

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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