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on 25-07-2016 17:16
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on 25-07-2016 17:16
Hi - first time on here - but dont know where else to go. I haven't been able to do web top ups for the last 6 months. 02 customer services told me they didnt know why but to use phone top up instead. Ridiculous but have been....until today. Wouldnt allow me to top up and customer services didnt know why but something to do with a 'business rule issue'?!?!?!?
I was told i had to go to a cash point or get vouchers to top up! REALLY?? Are we in the 1990's?! He couldnt help any further.
Can anyone help with this issue please?
Thanks.....just off to top up at a cash point.
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on 25-07-2016 23:30
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on 25-07-2016 23:30
Also if you are having problems have a look at the guide on the knowledge base. You have to scroll down for PAYG http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Ways-to-pay-guidelines/ta-p/973036
Also @Toby if there are changes to the info included in this guide maybe they need editing?
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25-07-2016 17:21 - edited 25-07-2016 17:22
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25-07-2016 17:21 - edited 25-07-2016 17:22
Unfortunately we would direct you to CS for such issues.
As customers ourselves we can't access your account to see what the problem is.
I assume it is a UK card registered in your name to a UK address?
There are other sites you can use online too like this http://www.mobiletopup.co.uk/
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on 25-07-2016 17:27
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on 25-07-2016 17:27
Most banking apps allow you to top up a mobile these days. I found it the easiest way to be honest.
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on 25-07-2016 17:42
Hi @Anonymous,
Welcome to the community! Feel free to send me a PM and we can have a chat about your issues and how best to solve them.
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
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on 25-07-2016 19:23
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on 25-07-2016 19:23
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on 25-07-2016 23:30
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on 25-07-2016 23:30
Also if you are having problems have a look at the guide on the knowledge base. You have to scroll down for PAYG http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-and-Go/Ways-to-pay-guidelines/ta-p/973036
Also @Toby if there are changes to the info included in this guide maybe they need editing?
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on 26-07-2016 10:10
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on 26-07-2016 10:10
Hi @Cleoriff,
No changes as of yet to the guide that we need, but I'll chat to @Anonymous to see what is going on there
Get involved:
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• Want to know who we are? Come and say hi to us.
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