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Paying too much

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Kirsty05
Level 1: Joiner
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‎06-01-2022 19:06

‎06-01-2022 19:06

I am paying way too much every month. I want to cancel the Wi-Fi gadget as it hasn’t been used for months and I want to know why a £32 contract is over £100

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gmarkj
Level 66: Unequalled
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‎07-01-2022 12:23

‎07-01-2022 12:23

Your bill will also show what the charges are for @Kirsty05 

Check this guide Guide: How do I get to the 'Download Bill' page? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
Level 94: Supreme
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‎06-01-2022 19:08

‎06-01-2022 19:08

Hi

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Cancel here Guide: Cancelling Your Contract 

 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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gmarkj
Level 66: Unequalled
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‎07-01-2022 12:23

‎07-01-2022 12:23

Your bill will also show what the charges are for @Kirsty05 

Check this guide Guide: How do I get to the 'Download Bill' page? 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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BuddysGone
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‎10-05-2022 08:47

‎10-05-2022 08:47

i have three accounts sim only and I want a reduction in costs

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BuddysGone
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‎10-05-2022 08:48

‎10-05-2022 08:48

3 sim only accounts and have been paying way too much for far too long.  Please help me!

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MI5
Level 94: Supreme
In response to BuddysGone
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‎10-05-2022 09:16

‎10-05-2022 09:16

@BuddysGone 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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