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Paying my bill

JJB1
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There has been a problem paying my phone bill on line. Keep getting a message saying information not available come back later! Still the same problem after 24 hours and no explanation on O2's site. This is crazy!!! 

Message 1 of 8
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Tweek17
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Still can’t believe it. They saying it will be fixed overnight and it’s morning now. 

Need the phone for work aswell.

Message 2 of 8
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MI5
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Any updates @Martin-O2 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 8
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Martin-O2
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@MI5@JJB1@Tweek17 we're still waiting on this one. I'll give you an update as soon as the fix is in place. 

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RafaC
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Hey @JJB1@Tweek17 and @MI5   just to let you know, O2 has informed that the issue regarding making payments is now solved.

Message 5 of 8
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LaLyd
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I've been trying to pay my bill online, as I always have done, for almost a week now and every time I try and click on my card number the page crashes and I get an error 500 "oops something went wrong". Just tried again and it's still crashing so it's definitely not solved on my end @RafaC 😕

Message 6 of 8
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RafaC
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Hey @LaLyd sorry to hear it and thanks for the info provided, I've consulted the O2 Team and they came back asking you to do a cookie refresh, clear the cache and try again please, as the issue has been sorted.

Message 7 of 8
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LaLyd
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Thank you, I paid it over the phone now as the deadline is coming up and they sent me a link to pretty much the same page, which did work on my phone, but still not in my browser. Not sure where the issue lies but I appreciate your help!

Message 8 of 8
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