Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Is my phone refurbished?

I'm a new o2 customer and I've got the Samsung galaxy s22 ultra. There are questionable things about this phone, I'm Starting to think maybe it's not an original and in fact refurbished. How do I check this out?

Resolved! How Long Does A Number Transfer Take

I've re-joined 02 on a contract mobile phone, I gave the PAC Code during the order process. The phone is being delivered tomorrow will my number be the one I transferred or a temporary number? if so, how long does the number transfer take?

Resolved! Spend cap

For some reason I have had a 15 pounds spend cap put on my account, when I phone O2 they insist there is no spend cap on my account, but there clearly is as it will only let me spend 15 pounds a month. I've had the contract 4-5 months. Can anyone she...

Resolved! poor network connection

Does anyone have really poor network connections? o2 use to be fantastic for signal but now my signal drops pretty much on every phone call I have. I am up and down the m6 with work and its no better anywhere. I have ordered a new sim to try but if t...

Resolved! International calls and calls whilst abroad

I need to make calls to the USA and shortly will need to be able to make and receive calls whilst in the USA. What's the best package and/or bolt on?

Resolved! Porting to O2

Hello I've just moved to O2 from GiffGaff and it looks like the process of porting my number over has started. My old SIM lost service at about 7am this morning, but the new SIM still has the number it was assigned and not my old number getting on fo...

Resolved! how do I get a VAT invoice?

I have a personal account and I need to have a Vat invoice for the calls and the device plan each month. Where do I go to access those

Resolved! My bill

Hello I just like to ask why im paying £16 if i was ment to pay £12 that's what we confirmed so im not sure why im paying that much as im not happy to pay that much. Thank you

Resolved! Premium and information service

Why am I being charged £6.00 for premium and information service?

Ordered over a week ago and no updates or information has been provided

purchased a new contract on the 5th October, have had a confirmation email on the same day and as of today 17th October I still can't access MyO2 so I can't track my order as I apparently don't have an account yet

O2

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