Pay Monthly
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

NHS discount unable to connect

I’ve signed up to O2 open But it won’t let me complete the final step to get my nhs discount!It says another number is associated with my account. I believe this is because I carried my old number to my new contract??I’ve tried to call customer servi...

Digbyem by Level 1: Joiner
  • 2 replies
  • 0 kudos

My phone contract

Hi people my existing contract ends today and I’ve already got a new contract through o2 through mobile phones direct but want to know if I have to cancel my existing contract first and then transfer the number over to new contract, can’t speak to an...

Dan17 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 account still appearing on Credit report

Hi All, I've recently started work on improving my credit score as I'm saving up for a house. I notice on my open credit accounts I still have my old O2 phone, My current one is on there which is fine but it's still displaying my old one. Anyone got ...


hi ive been looking at my upgrade options and my contract dont end until nov 2022. But ive already had my phone for about 2 yrs you must upgraded my contract without me knowing ....if i upgrade i at least want a new phone please can you help

lee13 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Transfer my number

I have just joined o2, and I filled in a form to port my old number with the Pac code, it seems nothing happens. It’s more than two working days now, and I tried so many times to contact o2, but just no ways through, anyone can help ?

Kin by Level 1: Joiner
  • 2 replies
  • 0 kudos

My bill

I've had 2 letters sent to me saying I've missed my payment. I dont understand why when its been set up as a direct debit so each month my bill gets paid before I get my own money. But for some reason it hasn't happened this time. I really need to sp...

£36.667 charged for a whatsapp call

I was charged £36.667 extra for a call I made through 'Whatsapp' on my phone. They charged me as if I made an IDD call through my phone. I thought Whatsapp calls only goes through internet connection/ data usage. Could someone explain, please?

Lenovo Smart Tab M10

I have received my new Tablet but I haven't received a SIM. I'm on a Pay Monthly contract, do I need a SIM?

Pelmore by Level 1: Joiner
  • 2 replies
  • 0 kudos

buying a data bolt on

I cant buy a data bolt on to take me to the upgraded tarif I have arranged - any help>

sueice by Level 1: Joiner
  • 2 replies
  • 0 kudos