Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Problems with website.

Hello there. I need some help. I'm trying to finish my order of smartphone. I paid the upfront amount by PayPal and I stuck on page with contract information. I wrote address and postcode but the bottom with "send contract information and summary" do...

Resolved! Sim only deal

Got my grandson a 12 month sim only deal but data allowance not showing on the app, minutes and texts do though. Also unable to set up volt

Resolved! Switching to SIM only - confused about prices

I've finished my contract and would like to switch to SIM only. If I Google O2 SIM only deals, I can see one I like (20GB, £8 per month, 12 months). If I try and upgrade through My O2 however, the same 20GB comes to £18. What have I misunderstood abo...

Not receiving text

Hi , please can someone tell me why I am not receiving text from my gambling sites , I can receive other text but not from gambling

Resolved! eSim - porting number to it

Hi,I have an iPhone 12 and had an esim (O2) and physical sim (Three) in it. I have ported my Three number over to O2 (the esim) but after several reboots the esim isnt active. It should be by now. Has anyone ported from a physical sim from another su...

Resolved! Porting Issue

Hi, I moved across from Vodafone to O2 last week on Thursday and since then I’ve been unable to receive any messages or calls from non o2 numbers. Everytime someone calls me from another network or says invalid number. I’ve called customer services p...

Resolved! Late payment query?

I got a letter saying I cavern payed £21, but my bank account says otherwise? It won’t let me log into my account, so how can I chase this up?

Please help with a threatening letter!

Hi, I’m wondering if someone can help me please? I cancelled an account with o2 well within 14 days and was informed I owed absolutely nothing. I made sure I asked and have noted down the date of the conversation. I’ve now received 2 letters threaten...

Resolved! My phone number has changed after O2 enabled WiFi calling

I have an iPhone 11 which I asked O2 to enable WiFi calling on (on August 28th). Since then I have been unable to receive calls or texts on my phone number. People attempting to call or text me are told that the number is invalid. On logging in to My...

Resolved! Paying late bill

Hi. I’m late paying a bill and I can’t call 02 to settle the balance as they’ve restricted outgoing calls. Any suggestions?? Many thanks

O2

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