Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

RollOver issues

I have an active RollOver plan and my account t clearly shown minutes etc available. But I keep getting texts saying I don’t have one. And imbeing charges normal rates such that now I have no available credit. The chat bot is useless and going throug...

SMS over Wifi problems

Hello, I seem to be having issues sending text *sms* via wifi. When 02 started to use wifi calling for SMS it worked without a problem. I can get texts no problem but not able to send. I dont get any o2 signal in my area and use wifi calling. I have ...

Resolved! Credit check failed

Hi,Couple of days ago I went to moneysupermarket and found some O2 deal, signed up for 2 no problem at all then on the 3rd it failed and signaled my Credit Check had failed, since then I've been back and forth with O2 who are unable to help and refer...

Resolved! Remove linked number on account

Hi. I ported my number to 02 last month, but now I’ve got 2 numbers linked on my account. How do I remove the other one

Resolved! 02 turned off 4g calls

Keep getting this notice on my iPhone .I’ve turned phone off and on but keep getting it?

Resolved! Billing

Hi, Just signed up for a pay monthly sim only contract. Today (1st December) I received my first months bill. But my sim has not arrived yet. Surely this can’t be right. Don’t know how I go about complaining. Any suggestions?

I ordered sim

Hi ordered a sim, still awaiting I can’t even track the item

Resolved! Toolbar

Hi so just got the pro7 pixel google phone but can't find where the toolbar is for the bottom of the screen to swipe away apps any help much appreciated thank you

02 Accessories Payment Scam?

Purchased AirPods from 02 on a pay monthly plan. Few weeks later called to 02 customer services to pay off the remaining balance of £199. Money was charged from my bank account ref 02 balances but it never reached my 02 AirPods account. After many ph...

Resolved! One tariff showing

I have got 2 tariffs with O2 but only one will show in my O2 account even when I try to add it. Anyone got any clues?

O2

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