Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Is this a scam please?

Just had a person phone me from a Leeds number telling me they can save me money on my O2 contract which is up for renewal, wanted to know if I was working, retired or unemployed as they had different rates for each category. Someone called me last w...

Resolved! Returning Fradulent Phones

Unfortunately i was defrauded into getting phones from O2. The matter was dealt with and the account closed however i still have the phones (4) . I have been trying to return them for the past year but i cant seem to get any help over the phone and i...

O2 zero support

So what is O2 doing about support , the web site goes in circles when you click on links , the app says no one is available and our network checker tells me we have zero network till Saturday AGAIN. Is it just me or do i think the " agreement " / " c...

Missing Sim

My sim hasn’t turned up it’s been 10days tried to phone customer service needed to give a number to phone I don’t have one as my sim hasn’t turned up rang sales who were less than helpful kept trying to push me back to customer services cant phone th...

Resolved! PAC code request

I need the PAC codes for both of my mobile numbers I have texted the word PAC to 65075 it tells me to log on Where do I find the place to get them?

Resolved! Sim only info

How can I check if my sim only card has been sent

Resolved! Cancel direct debit

I want cancel my order contract

Resolved! Sim only upgrade changed from 3-6 months

I was due an upgrade from a sim only contract to a handset in 4 days 3/09/22 it's now been pushed back 3 months to 3/12/22 I've never missed a bill payment or anything. What's annoying is..if it is another 3 months, I've just bought an Apple watch-wh...

Resolved! Unable to check data usage on app and online

Hi, I'm unable to check my data usage on the app and online. I recently moved my number from giffgaff to a monthly o2 sim. Prior to the change of number, my data usage was visible on the app but it now only shows my text and minutes usage. Is there a...

Resolved! Payment

Hi I have a contract with you and the payments are supposed to come out on the 7th of every month I was wondering if I could change the payment dates to the 24th of every month please

O2

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