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Paying a bill when I’m abroad

Fab2
Level 1: Joiner
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I go to pay my bill and it comes up
saying it's sent me a confirmation text
which I can't receive as I am away in
Thailand and currently have a different
sim that I'm using out there. 
Obviously the confirmation text would have a code on it to type to confirm it’s me before the payment comes out.

there’s no other option to confirm it’s me, I also can’t call them as it will charge a lot as I’m using a Thai sim 

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MI5
Level 94: Supreme
  • 147156 Posts
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Registered:

@Fab2 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to Pay Your Bill (Contract) 

Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147156 Posts
  • 636 Topics
  • 28297 Solutions
Registered:

@Fab2 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

Or Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: How to Pay Your Bill (Contract) 

Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
Level 66: Unequalled
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Use Skype to call the number above @Fab2 - as it is an 0800 number there would be no charge...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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