Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel sim

Can you cancel sim and just pay for the handset?

Resolved! Data

My husband doesn't have any data on his phone. He can't access apps etc when there is no WiFi and in his settings it says he has no data. Yet when I look at his number on our O2 account, it shows as him having plenty of data left. I wondered if anyon...

Resolved! Phone

Hi what's switch up all about ?

4G or 5G eSim

Hi. Keeping this simple. My last iPhone had a 5g eSim in it. I got the new iPhone yesterday so had to get a new eSim. I popped into the o2 store. They told me they only had and gave out 4g eSims. I told them my old eSim came in a package that said it...

Resolved! Tablet SIM

Hi I got a Microsoft surface Pro X from 02 a little while ago and cannot get the sim to work keeps saying SIM not active need help please

Resolved! SIM only

Hello I have a dual SIM phone with 2 sims that I pay for separately. I very rarely use one of the numbers. I'm currently paying £25.00 a month for the 2nd SIM I would either like a phone for the 2nd SIM or to cancel it completely, I don't want to pay...

Resolved! Deposit

I just got taken £370 and was tolled if I pay the first 3 payments successfully I will receive it backjust want to know how I would receive it, and if this is correct

Resolved! Spend cap

Can this spend cap be put back on my phone please

Resolved! Order has been processed

Hi I tried to preorder the new iPhone 14 pro yesterday morning and it was under review. I’ve logged onto my o2 and the order tracking has now got a green tick next to ‘order confirmed’ and a green tick next to ‘being processed’. It’s now on waiting l...

Resolved! Using my o2 in Australia. ?

Thanks

O2

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