Paying 56 for nothing

[Anonymous]

I have a contract with 02 at the end of the 2 year contract i upgraded the phone (xmas just gone so 7 months ago) since then im paying 56 a month for a phone i have no service on i used my old sim as it was an upgrade i just remembered i have not been able to make a call since my old contract ended and the new one was ment to take its place i have the new phone and bills are being paid but i have no service at all.

I did get a new sim with my upgrade but that also is dead where do i go from here ? i'm close to closing the dirext debit and saying bye to 02 my bills show i have not used a single text or call but you continue to take funds with out  thinking this number has no usage.

i have been forced to take out another contract with another phone service for now.

[jonsie]

Please sort this out instore tomorrow.

[viridis]

So many odd ends to this story, even the most qualified CS agent is gonna struggle with this one.

[jonsie]

I'm guessing there is so much more to this than we are being told....

[viridis]

How do you not notice something like that, for 7 months, then both go dead?
Very, very odd

[Anonymous]

Something isn't right here 

[Anonymous]

I hesitate to say this ... but ... could it be some sort of deliberate time-wasting wind-up? ... for want of a better description ... 

[jonsie]

Let's hope @Anonymous comes back after finding out a lot more. 

[Anonymous]

I have it sorted now and 02 can see the phone was call bared and they dont know why but as they call bared a brand new contract on its first day (it had not made a single  call or text) they have also refunded me some due to it being there fault for call baring a new sim.

for those who said there must be more to it than i posted your  right there is  and here it is 02 call bared a brand new 1 day old contract sim (as i have more then 1 contract) so there you go.

[Cleoriff]

Pleased it's sorted now @Anonymous.

[jonsie]

Thanks for the further information @Anonymous

hope all is ok now.