Paying 56 for nothing

[Anonymous]

I have a contract with 02 at the end of the 2 year contract i upgraded the phone (xmas just gone so 7 months ago) since then im paying 56 a month for a phone i have no service on i used my old sim as it was an upgrade i just remembered i have not been able to make a call since my old contract ended and the new one was ment to take its place i have the new phone and bills are being paid but i have no service at all.

I did get a new sim with my upgrade but that also is dead where do i go from here ? i'm close to closing the dirext debit and saying bye to 02 my bills show i have not used a single text or call but you continue to take funds with out  thinking this number has no usage.

i have been forced to take out another contract with another phone service for now.

[Anonymous · Accepted solution]

I'd call O2 and speak to them best thing to do or go into store

[adamtemp64]

Are you using the new sim did you do a swap my sim request on reciept of the new phone and sim ?

[MI5]

Honestly it's hardly o2 responsibility to check if you are using your phone or not. If it's taken 7 months for you to notice something is wrong you clearly don't use your phone much anyway?
Also you can't just cancel without giving o2 a chance to fix the problem so you really do need to contact them to investigate the problem.
http://www.o2.co.uk/contactus

[MI5]

Says using original sim Adam.

[adamtemp64]

Missed it but was I now wonder if it processed as an upgrade or as a new contract @Anonymous if the old sim is dead 

[MI5]

It's a strange one as he says new sim is dead too so maybe phone faulty?

[jonsie]

I can't understand why you haven't followed this up with customer service. Call them, don't use chat and get it sorted. You can't expect o2 to check if everyone of their 20 odd million customers are having problems, that's not how these things work.

Seven months with no network service and you have now taken out another contract with a different network? It's not often I'm lost for words but......

[adamtemp64]

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@MI5 wrote:
It's a strange one as he says new sim is dead too so maybe phone faulty?

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Or not activated if new contract ?

[Cleoriff]

Either way, paying £56 a month for 7 months and just noticing no service is rather strange to say the least.

Nearly £400.....