Payg balance and Sim swap

[pgn]

 Got a new phone from CPW, with a new O2 PAYG number and tariff. 

Wanted to transfer unused £6.40odd balance and number from the old PAYG O2 Sim to the new one, so the Guru in the local O2 shop has kicked that off, 24hrs for completion.

Meanwhile, a £6 bolt-on falls due for renewal tomorrow, and O2 website says the bolt-on cannot be removed today... Bolt-on does not apply to new Sim bundle... Just wondering if the balance transfer will be £6. 40odd or just £0.40odd... 

[MI5]

Most likely the bolt on will kick in before the transfer so it will be lost.
If lucky, transfer will happen first and then bolt on will fail.

[pgn]

Bummer. Guess I'll have to wait and see. Thanks @MI5!

[jonsie]

Have O2 deactivated the old sim? That's the normal procedure when transferring a balance. If so then I fail to see how the bolt on could be taken. 

[pgn]

Old Sim still active currently @jonsie 😞

[jonsie]

That's strange... must be a Guru thing😎

In that case then yes, it's a waiting game 🙂

[Marjo]

Hey @pgn  Let us know how you get on with this!

[pgn · Accepted solution]

Well, the changeover happened overnight, but not without a couple of glitches: the £10 balance paid to get the new SIM disappeared, and every text on a 1000 free-text tariff was costing 14p and browsing or something cost cost a pound overnight....

So an online chat this morning was needed to get the missing tenner reinstated, to get the new SIM with the old number onto the new 2G/250mins/1000txts tariff and to get the £1.14 spent on calls and data in the interim  reimbursed. Only about an hour typing furiously... 

All's well that ends well: old number still in play, new Nano Sim for new handset functional, and balance where it should be after having paid a tenner to get the new SIM.

The only odd thing is why the phone would cost £129.99 SIM-free, but getting it with a new O2 SIM and a putting a tenner on that new SIM brings the phone price down to £99.99. Economics never my strong point...

Oh, and the bolt-on was easily removed once the current bolt-on period had expired (done on-line).

The weird ways of mobile tech and carriers will never cease to amaze and astound me. 

[MI5]

Understand fully now in light of your other posts.
Had you asked here first we could have saved you some aggro

[pgn]

I was operating under the "He who hesitates is lost" principle when standing in the CPW shop, looking for a phone to replace a hazed-screen "blu life mark" handset...