INTERNATIONAL CRAZY CHARGES AFTER BEEN TOLD ABOUT ...

Anonymous · ‎21-12-2017

I HAVE BEEN CHARGE £800 ON INTERNATIONAL CALLS AFTER REMOVING THE BOT ON AND TELLING ME I AM GOING TO BE ON A TRIAL SYSTEM!!!

Does anyone have a similar problem?

MI5 · ‎21-12-2017

Your bill will update after a few days so don't panic.
See the FAQ's here (scroll to bottom)
https://www.o2.co.uk/intertrial

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎21-12-2017

If I wasn't aware of that link, and maybe quite a few aren't, I'd panic too.

I DO NOT WORK FOR O2

MI5 · ‎21-12-2017

Indeed, not very good or professional, is it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎21-12-2017

I spoke to them and they said i have never been in a trial, even they said before i was

Anonymous · ‎21-12-2017

thank you, that shows what they say they never said!!! cheers

MI5 · ‎21-12-2017

It will show as a bolt on in your MyO2 if you are and you should have received a text too.
http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎21-12-2017

That showing on my charges would have given me a heart attack if I hadn't known how it worked!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎21-12-2017

It's about time O2 got this part of the 'trial' sorted! Hardly a trial when people are being grossly overcharged until O2 decide to refund......

Veritas Numquam Perit

jonsie · ‎21-12-2017

Hopefully they will when it goes live but surely they can fix it even in a beta trial.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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