Pay monthly -No account apparently?!

[Anonymous]

Hey

So we've had a sim only deal for over 4 years now and was looking to see if we could get a Upgrade with phone deal. 

When we go to forgotten log in details it says you cant find an account for that number?

Thats odd as you are taking money by direct debit for it yet there is no account ?How does that work?

[Anonymous]

Cleverly keeping away from their own business name and carry on as if from O2. 😔

[Cleoriff]

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@Anonymous wrote:

apparently we bought the contract from "aerial communications"....

Wish partners would use their name and not just say telefonica!.

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Oh dear...did someone just mention that word Aerial?....In the same breath as Trusted Partner no doubt...

[Anonymous]

Omg thats rubbish

They cant change it to consumer as its managed by that rubbish and i need to contact them.

Apparently need to take a new contract and then contact them. The issue is i wont pass the credit check so im stuck !!. Worthless....

[jonsie]

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@Anonymous wrote:

Omg thats rubbish

They cant change it to consumer as its managed by that rubbish and i need to contact them.

Apparently need to take a new contract and then contact them. The issue is i wont pass the credit check so im stuck !!. Worthless....

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End the contract then use P&G or a sim only for a few months. Get rid of them is my advice.

[MI5]

Aerial strikes again !!!

[Anonymous]

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@Anonymous wrote:

Omg thats rubbish

They cant change it to consumer as its managed by that rubbish and i need to contact them.

Apparently need to take a new contract and then contact them. The issue is i wont pass the credit check so im stuck !!. Worthless....

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Hi

I do feel for you however even tho you think you won't pass a credit check, you might as your already a customer and its up to O2 to decline not the crefit reference agency. 

[Cleoriff]

I am actually not certain who would be responsible for declining? We had a long thread on here some time back where the OP already had 2 phones and was looking to take out another contract and had been refused

It wasn't clear why ....

I understood that if you were taking out a new contract... a credit check would always be made...

However, I would leave clarification on this to someone more experienced than me  ....

[Beenherebefore]

Thought I smelt it......you can't mistake that odour 

[Bambino]

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@Cleoriff wrote:

I am actually not certain who would be responsible for declining? We had a long thread on here some time back where the OP already had 2 phones and was looking to take out another contract and had been refused

It wasn't clear why ....

I understood that if you were taking out a new contract... a credit check would always be made...

However, I would leave clarification on this to someone more experienced than me  ....

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I think that we as customers should not be advising anyone on whether they would be credit checked or not. That should be left to the OP speaking to O2, or @Anonymous who can contibute as an O2 employee and would know much more than any of us.

[Anonymous]

Why do they associate their names with these con companies