Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switching from Pay & Go to Monthly Tariff

HI Guys Been on the Pay & Go Talkalot Tariff for many many years but now not happy with increasein the call charges now paying, but am prepared to stay with O2 but move to Pay Monthly andhave some questions i need to ask. 1 Can i use the same micro s...

Resolved! Texting the USA

I am having trouble texting the USA.A friend in the US can text me but I cant reply to her, I still get charged for the attempts and it looks like the text is sent but she never gets them.. can anyone help please.Thanks

Resolved! An account enquiry

Morning all, I've had the same account ( through numerous upgrades over the years ) for a few years, my 1st Iphone was a gift from my parents & the account is in their name. How do i change it to my name?? and if i ring, will she have to be there to ...

Resolved! looking to join 02

hi therei am looking to join 02. As my contract with three has finished i am looking to get a sim only plan and keep the same number i have a question regarding keeping my number, do i get a sim card from 02 first then get my pac code from three or d...

Resolved! Got text saying I'm eligble for 4G, but it's not showing up in "My O2" bolt ons..

The text said I'm eligible for 4G and should have it after June 27 for no extra cost blah blah. It's 2 days later and I don't see a 4G bolt-on in My O2 and my iPhone 5s (purchased SIM free from the Apple Store in the UK) is still only connecting at 3...

Resolved! Top up bonus allowance offer and system downtime

I received a text message from O2 UK last week offering ‘an extra £20 allowance when you top up once by 28/06/2014’ which I planned to avail of on three O2 Pay & Go numbers. However, I needed to contact Customer Service first to address some issues w...

Resolved! Reconnection charge

Has anyone else had this ? For the last six months I have been paying my bill by card and more often than not I have gone over the month and had calls barred or restricted and then paid the bill.There was never a problem with this and this month I ac...

Resolved! Charge for call made? while in Turkey

I have recently returned from a holiday in Turkey. I have been billed over £200 for a call I am supposed to have made to my husband whose own mobile was locked in the safe. This has shown up on my SIM card. I have approached o2, but have been left in...

Resolved! No Frills!

I REALLY don't understand your Pay and Go offer. All I want is to pay £10 and make phone calls over the next few months. I don't want to exchnge my credit for inclusive this-and-that. Can't I just have normal pay as you go?

Resolved! How do I order a new 4G SIM?

Okay, I'm having a wee problem... I got the text to say that 4G has now been enabled on my account but I don't have a 4G SIM after checking the 4G Setup Assistant Now...I have been trying for the past 2 months to order a new SIM via the 4G Setup Assi...

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