Pay a bill

[Anitka2292]

Hi.

My names is Anita Janicka.

I try to login in My o2 app to pay the bill. But I can’t. I think my phone number is switch off

[Cleoriff · Accepted solution]

Hi @Anitka2292 

Look at this guide Guide: How to Pay Your Bill (Airtime & Device Plans) 

This looks like something you’d need to call O2’s Payment management team about. You can reach them by calling -0800 902 0217.

 If you have no access to a phone then use Skype to call 0800 032 1402

A guide to Skype here USING SKYPE

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[madasaf1sh]

@Anitka2292 

You will need to call the Payment Management team on 0800 902 0217  and they will be able to help, bare in mind they might not reconnect you due to delinquency on the account.