Loyalty discount

[Ck26]

I haven tried numerous times to text Loyalty and my phone number to the given number and they keep responding with "we don't recognise that number". 

First I have a lot of issues with porting, now I can't even get my loyalty discount. Just one thing after another. Please help 

[MI5]

@Ck26 

Are you within the first 28 days?

Text LOYALTY to 21500 from your new number, within 28 days.

https://www.o2.co.uk/multisave

Guide: O2 Open & Friends and Family discounts - How to sign up 

[Ck26]

Hi I have text Loyalty and my number to 21500 numerous times and it just keeps saying number not recognised. 

[MI5]

@Ck26 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Breanna]

Hi @Ck26 ‌‌ 👋 Did you manage to get this worked out?