on 02-06-2017 12:18
on 02-06-2017 12:18
Hi folks,
I'm having some issues with the delivery address page when trying to purchase a Pay Monthly sim card. I live in an apartment, number 89, but when entering my postcode, the list only reaches 79!
I tried continuing, but on the next page for confirming payment details, it states my address as 79, so it can't be fudged like that.
Is there any way of getting around this, please, that anyone knows of?
Many thanks in advance,
Adam
Solved! Go to Solution.
on 02-06-2017 12:22
on 02-06-2017 12:22
on 02-06-2017 12:22
on 02-06-2017 12:22
on 02-06-2017 12:23
I would call customer service and see if they can add your address manually.
on 02-06-2017 12:28
on 02-06-2017 12:28
on 02-06-2017 12:31
on 02-06-2017 12:31
Yes the address system never seems to be updated with Royal Mail. It's always been a problem for new build homes or flat owners.
on 02-06-2017 12:45
Thanks for the replies.
I have just given O2 a call and it transpires that, whilst my address is on the Royal Mail lists, it's not included in O2's database, for whatever reason.
They're completing a form to add it to their list, which should take up to 5 working days, at which point it will reflect both on the customer service lists, and online.
Thanks again for your responses, and hopefully this helps anyone else having the same issue.
on 02-06-2017 12:49
Glad to hear you have it resolved @Anonymous
on 02-06-2017 13:26
on 02-06-2017 13:26
on 02-06-2017 13:49
on 02-06-2017 13:49
@Beenherebefore wrote:
@MI5 wrote:
Another out of date o2 system?As it transpired......you should have got that solution
Not the first time we've seen it
on 08-06-2017 12:45
on 08-06-2017 12:45
Thanks a lot @Anonymous for reporting back on how it went! Very useful for other members too.
And thanks guys for helping out!