No way to reach O2

[RK96]

Hi. I recently had to cancel my PAYG with O2 and switch to pay monthly as my SIM card failed and they said that would fix it. I am yet to receive my SIM over 2 weeks later. O2 has no email address for customer service and I cannot call anyone to help me because I have no SIM card. The whole ordeal has been nothing but hassle for me. How can I talk to O2 when they don't provide any email address?

[TallTrees]

Hello @RK96 

Can you use social media?

This guide show ALL forms of contact with o2.. they have no email contact.

Guide: How to find help & contact O2 

OR 

maybe drop by an o2 shop take id with you.

Best wishes 

[Enlli]

Classic case of mis-selling. Moving to contract won't change things and is totally unnecessary.

Some off shore worker gets a nice bonus

[Bambino]

@RK96 Download Skype Guide: A Guide to Skype to call O2 customer service free on +44800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (now X) (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)