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Paid twice

korx72
Level 1: Joiner
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i had my airtime bill taken from my deposit when it was refunded yet i have just had it taken out by DD so i have paid it twice
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MI5
Level 94: Supreme
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@korx72 

It will stay on your account as a credit.

If you want it refunded you'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146975 Posts
  • 636 Topics
  • 28263 Solutions
Registered:

@korx72 

It will stay on your account as a credit.

If you want it refunded you'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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