Paid my bill, so why is it still showing that I owe O2 money?

[Anonymous]

I paid everything they asked for, yet it hasn't made the slightest difference. Why?

[Anonymous · Accepted solution]

Hi.


Take into account their may be a slight delay in your payment showing.

As fellow customers also we cannot access your account.

You will need to phone O2 Customer Services on 202 from an O2 powered phone or From a landline 0844 809 0202 > 5p / min for official clarification.

Take care.

[perksie]

You need to wait for their systems to update, if this causes you some inconvenience paying your bill on time might help.

[Bambino]

If you're a Pay Monthly customer, Direct Debit is your friend.

[Anonymous]

Thank you everyone

Sorry for the brief question - I was in a rush when I wrote it!

"You need to wait for their systems to update, if this causes you some inconvenience paying your bill on time might help.

Haha, you don't think I considered that?

[Anonymous]

You're welcome @jojo12 ,


Are you sorted now ?

[Anonymous]

It still shows that I owe the money, although I paid the full amount.

I'll keep an eye on it. If there's nothing by Friday I'll give them a ring. I've received acknowledgements and it shows in my payment history, but just hasn't updated on the "Total amount due".

[Anonymous]

I'm sure it will balance out.