Paid my bill but showing unpaid

[Carlb123]

Can anyone help my bill airtime is showing unpaid and my device showing paid. I have made both successful payments and bank also confirms payment has been made but is only showing one paid on my 02. Help please as don't want to be out of pocket 

[TallTrees]

Hi @Carlb123 

Welcome to the o2 Community forum 

We are a customer Community so don't have access to accounts .. this may help

you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Cleoriff · Accepted solution]

Hi @Carlb123 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am