This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Showing results for 
Search instead for 
Did you mean: 

Paid in the wrong place in the O2 app

PaulD17
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-10-2023 11:17

on ‎11-10-2023 11:17

I paid £16.92 off next bill instead of device plan can you correct it for me

Message 1 of 3
406 Views
0 Kudos
2 REPLIES 2

madasaf1sh
Level 78: King of Kings
  • 12517 Posts
  • 80 Topics
  • 3288 Solutions
Registered:

on ‎11-10-2023 11:19

on ‎11-10-2023 11:19

@PaulD17 

 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
403 Views
0 Kudos

MI5
Level 94: Supreme
  • 153051 Posts
  • 652 Topics
  • 29210 Solutions
Registered:

on ‎11-10-2023 11:26

on ‎11-10-2023 11:26

@PaulD17 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
399 Views
0 Kudos
Top Kudoed Authors
View All
Top