Issues With Bill

[haylaya]

I have exactly the same issue . Saying I'm months behind.  I have proof.. my bank account records show I made the payments.  Their system is not right.   The dates are wrong.  It said I last paid in August.  Someone needs to be looking into rheir account as this is not on

[pgn]

@haylaya 

This is a customer to customer Community so we can't access accounts 

Contact O2 by one of the methods in the guide

Guide: How to find help & contact O2 

Or

You can get in touch with the Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.

Payment Management opening hours:

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