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Paid bill - over 56 hours and counting

Wilr
Level 1: Joiner
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on ‎06-04-2020 22:53

on ‎06-04-2020 22:53

Switched my payment method and payment wasn’t collected. I received a message when trying to make a call saying they’d put me through to the payment line. I actually paid the full device plan & airtime bill through my o2 app separately but still 3 days after doing so I’m unable to use my phone. Balance reads zero on app and even when I try and place a call it redirects me to payment line which also says my balance is zero. Unable to contact o2 through any medium currently. Any ideas? I’ve done the switching on and off my phone and toggling AirPlane mode but nothing is working. Thanks and any help much appreciated.
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MI5
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on ‎06-04-2020 22:55

on ‎06-04-2020 22:55

You'll need to keep trying to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎06-04-2020 22:57

on ‎06-04-2020 22:57

It may update at midnight, otherwise you need to call them

https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
Former Staff
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on ‎07-04-2020 14:13

on ‎07-04-2020 14:13

Hey @Wilr did your account update overnight to reflect the payment you made? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Wilr
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on ‎07-04-2020 16:29

on ‎07-04-2020 16:29

Hi Martin
Paid on Saturday and still not working this morning (Tuesday) but I purposely over paid £1 and it worked instantly afterwards. Not sure if coincidental?
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Martin-O2
Former Staff
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on ‎08-04-2020 09:45

on ‎08-04-2020 09:45

It's likely a coincidence @Wilr but it's working now which is the main thing! If you have any further issues then let us know. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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