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Paid bill - over 56 hours and counting

Wilr
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Switched my payment method and payment wasn’t collected. I received a message when trying to make a call saying they’d put me through to the payment line. I actually paid the full device plan & airtime bill through my o2 app separately but still 3 days after doing so I’m unable to use my phone. Balance reads zero on app and even when I try and place a call it redirects me to payment line which also says my balance is zero. Unable to contact o2 through any medium currently. Any ideas? I’ve done the switching on and off my phone and toggling AirPlane mode but nothing is working. Thanks and any help much appreciated.
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MI5
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You'll need to keep trying to call https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Martin-O2
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Hey @Wilr did your account update overnight to reflect the payment you made? 

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Wilr
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Hi Martin
Paid on Saturday and still not working this morning (Tuesday) but I purposely over paid £1 and it worked instantly afterwards. Not sure if coincidental?
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Martin-O2
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It's likely a coincidence @Wilr but it's working now which is the main thing! If you have any further issues then let us know. 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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