Paid bill but need my data and calls on to get hom...

Deanem121 · ‎01-10-2024

Hi, I paid my bill earlier today but i only have txts and no calls or data. I need calls n data to get home. Cam you help me get it lifted 🙏

MI5 · ‎01-10-2024

@Deanem121

Not instantly as it takes 48 hours to update.

Find some free wifi and download the relevant Google maps to get you home in an emergency.

https://support.google.com/maps/answer/6291838?hl=en-GB&co=GENIE.Platform%3DAndroid

To avoid future billing issues, set up a direct debit Guide: How to Pay Your Bill (Airtime & Device Plans)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎01-10-2024

@Deanem121

Nothing will happen tonight as CS is closed.

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

You can use Skype to call the numbers above. Guide: A Guide to Skype

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